Virgin Atlantic has announced that it's launching a trial that will see some of its staffs use Google Glass headsets to assist with airport customer service. Specifically, Virgin says that "concierge staff in the airline’s Upper Class Wing will be using Google Glass and other wearable technology to deliver the industry’s most high tech and personalized customer service yet."
By using the headset, these staffs are able to give passengers their latest flight information and tell them about the weather and events at their destinations. With it, they can also translate foreign language.
The travel industry has never been known to be in the first people in adopting the latest technology trends. But some experts see potential benefits in the use of Google Glass to provide better customer service.
